Impressive Interactions

Creating stronger relationships at work

Just like in social setting, building meaningful workplace relationships is all about understanding others and the communication within. We all need to communicate more clearly, listen more actively and understand the motivations, drivers and priorities of others. That’s what this program is designed to help you with.

The Impressive Interaction program is for volunteers, employees, supervisors and managers looking to:

• Identify and understand their workplace behaviours

• Apply techniques to recognise communication preferences and adjust your style accordingly

• Cultivate a culture of mutual respect and purpose

• Develop more effective negotiation, assertiveness, persuasion and conflict resolution techniques

• Respond more effectively by active listening

Understanding the power of dialogue

One of the most debilitating and dysfunctional symptoms of poor teams is silence!

Mature people have the ability to get information out into the open from themselves and others, they have the skills and ability to bridge difference and handle emotions while meeting the needs of others. The can have frank and direct conversations while generating a safe environment to be candid about how they feel. 

Participants of the Clever Conversation program will come out of the day feeling alive and ready to talk about even the most difficult of topics.

This  program helps you and your team to create an environment where trust is a verb. It will help:

• Create a ‘no whinge,’ non-blaming workplace that has high levels of communication

• Build openness and trust

• Understand the motivation behind others emotions and opinions

• Challenge participants to stretch out of their comfort zone

• Employees who want to express information in the workplace but don’t know how

Connecting better with your customer

Not every customer responds well to the same sales approach. Salespeople who learn to adapt their behaviour are better able to meet their customers' needs and improve sales results.

By helping people discover their unique strengths and limitations, Everything DiSC Sales can convince even experienced salespeople that they can become more effective at their jobs.

Customer Connections is a powerful one-day program that will focus on:

• Understanding your Sales Style

• Recognizing and understanding customer buying styles

• Adapting your sales style to your customers buying style

Resolving conflicts with successful outcomes

For many, conflict is one of the most frustrating and yet necesary evils in business. It can be however be a truly positive experience for you and your organisation in delivering results if done in a healthy manner.

The Conflict Resolutions program is for employees, supervisors and managers looking to:

• Understand their communication behaviours

• Improve their understanding on how others approach conflict

• Turn conflict into a positive to improve effectiveness 

Reducing human error and increasing team performance

Human Factors (or CRM) is quickly becoming an essential capability for any high performance teams such as those in aviation, mining, healthcare, public safety or senior management.

Human factors focuses on cognitive and non technical skills relevant to high performance by management teams. It explores psychological, interpersonal and environmental factors which influence reducing human error and increasing performance - especially during conditions which are unexpected, life threatening an involves time pressure.